MARINE WARRANTY &
RETURN POLICY
RETURN POLICY
You may return most new, unopened items within 30 days of delivery for a full refund less a 25% restocking fee; No Exceptions. Do not accept visibly damaged packages from carriers. Refuse the delivery due to damage and contact Mabru Power Systems, Inc. Acceptance of visibly damaged packages will become the responsibility of the customer and a claim will need to be filed with the carrier for reimbursement.
If a product is found to be damaged after it is opened, customers should contact Mabru Power Systems, Inc. within 72 hours to report it. Photos of the box and areas of damage will be required and Mabru Power Systems, Inc. will review the next steps.
If the product is found to be defective, the customer may receive a refund of return shipping at Mabru Power Systems, Inc.'s sole discretion. The customer will be responsible for return shipping charges and a refund will be granted only after the product is received and examined by staff for prior use or damage. The customer will accept all risks and costs associated with return shipping.
Mabru Power Systems, Inc. recommends purchasing insurance on all returns to Mabru Power Systems, Inc. due to potential loss or damage during shipping. Refunds will be applied to the original form of payment unless otherwise agreed upon by both parties. Mabru Power Systems, Inc. is not responsible for damage incurred during shipping. Customers accept the risk of lost or damaged products during the shipping process.
If you received the incorrect product due to Mabru Power Systems, Inc.’s error, return shipping will be refunded and the item replaced. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.
Please allow up to four weeks for the processing of your refund. This timeframe includes the following:
Transit Time: 5 to 10 business days for us to receive the return from the shipper.
Processing Time: 8 to 15 business days to process the return once received.
Bank Processing Time: 5 to 10 business days for your bank to process the refund request.
OWNERS LIMITED WARRANTY POLICY
1. COVERAGE
The Limited Warranty provided by Mabru Power Systems, Inc. (“Mabru”) applies to the original purchaser (“owner”) of Mabru-manufactured products or components (“Mabru products”). This warranty covers defects in material and workmanship under normal use.
If Mabru, at its discretion, determines that a Mabru product is defective within the applicable warranty periods specified in Section 4, Mabru will either repair or replace the product or refund the original purchase price. Note that labor charges for removal, reinstallation, or replacement beyond the covered Mabru product are the owner’s responsibility. This warranty allows for up to one hour of travel time for the service dealer; any additional travel time will be the owner’s responsibility.
This Limited Warranty supersedes all other express warranties and liabilities. A cash refund constitutes full and final satisfaction of all claims. Mabru is not liable for incidental or consequential damages, including damages to other products resulting from defects. Some jurisdictions do not allow limitations on incidental or consequential damages, so these limitations may not apply to you. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to the duration of this Limited Warranty. This warranty provides specific legal rights, and you may have additional rights depending on your jurisdiction.
2. EXCLUSIONS
The following are not covered under this Limited Warranty:
1. Failures due to improper installation, including non-compliance with Mabru’s instructions or American Boat and Yacht Council (“ABYC”) standards.
2. Failures resulting from abuse, misuse, accident, fire, submergence, or use contrary to instructions.
3. Failures due to lack of regular preventative maintenance as outlined in the Operator’s Manual.
4. Alterations that impair the product’s original characteristics.
5. Products not manufactured by Mabru.
6. Products used as integral components in products not manufactured by Mabru.
7. Additional labor charges for removal, reinstallation, or replacement beyond the covered product.
8. Travel costs exceed one hour for the servicing dealer.
9. Pumps with cracked heads, run dry, water-damaged, or with blown freeze plugs.
10. Gauge instrument calibration.
11. Exterior corrosion.
12. Water damage to components such as blowers, logic boards, and display heads.
13. Incorrect programming of displays.
14. Dirty condensers and/or evaporators.
15. Failures due to improper winterization.
16. Damage from improper return packaging or freight handling.
17. Replacement of refrigerant with unauthorized substitutes.
18. Environmental and/or recovery fees.
19. Welding and nitrogen fees.
20. Installation and application of Mabru products unless performed in-house by Mabru.
3. WARRANTY SERVICE PROCEDURE
To obtain warranty service, submit a completed Mabru Warranty Claim form. This form can be requested by emailing: support@mabrumarine.com. Upon claim approval, you have the following options:
1. Preferred Option: Have a Mabru-authorized Servicing Dealer perform the necessary repairs. Contact Mabru Customer Service for recommendations or directly reach out to an authorized dealer.
2. Second Option: If no authorized dealer is available in your area, Mabru may authorize a local dealer, with Mabru assisting as needed.
3. Third Option: Send the product to Mabru’s factory for repairs. Mabru will return the product within approximately three weeks, with shipping costs covered if the claim is valid and the product is less than one (1) year old.
For warranty claims, contact Mabru Customer Service to confirm if the product was defective. Repairs will use only authorized Mabru parts. Mabru does not authorize third parties to create warranty obligations. Legal action to enforce the warranty must be initiated within 90 days after the warranty period’s expiration.
4. WARRANTY COVERAGE PERIOD
The warranty period commences from the date of possession by the original owner if installed by the OEM, or from the date of installation if installed by a dealer. This warranty period will not exceed the maximum duration from the date of the initial sale.
The warranty is transferable and will carry any remaining coverage based on the original purchase or installation date. Please note that warranty coverage does not reset following repairs or replacements.
Please be advised that international shipping charges, duties, and VAT are not covered under this warranty. For domestic shipping, Mabru Power Systems will cover standard shipping costs up to $250 for the first year of the warranty. This coverage includes both return and shipment. Please note that Mabru Power Systems will not be responsible for storage, returned shipment fees, or any additional charges beyond the standard shipping amount.
5. TABLE OF WARRANTY PERIODS
MARINE AIR CONDITIONING
Mabru – Direct Expansion SC Series Self-Contained Units: 2 years (1-year parts and labor, 2nd year parts only), not to exceed three years from the date of production.
Mabru – Air Handlers Chilled Water Systems: 2 years (1-year parts and labor, 2nd year parts only), not to exceed three years from the date of production.
REPLACEMENT MISCELLANEOUS PARTS
Pumps: 1-year parts only
Compressors: Lifetime warranty
Replacement parts and components: 90 days parts only
MARINE BATTERY CHARGERS
All sale types: 1-year parts and labor, not to exceed three years from the date of manufacture.
MABRU MARINE LITHIUM BATTERIES
Standard Lithium: 2 years
Military Lithium: 3 years
6. MABRU CUSTOMER SERVICE DEPARTMENT
For customer and technical support, contact Mabru Marine using the following:
Telephone: +1 888-818-2814 | +1 954-467-1770
Email: sales@mabrumarine.com
Mailing Address:
Mabru Power Systems
Warranty Department
1105 Old Griffin Road,
Dania Beach, FL 33004
For all other areas, visit our website to find your nearest distributor:
We are open from 8:00AM to 4:30PM ET